RETURNS

RETURN POLICY

-In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 7 days for a full refund

-Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully. 

-If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. 

-Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

-Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.

-In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.

-If the return is a result of our error, your shipping costs will be refunded, as well. Rio Perfumes will not be responsible for insufficient address and packages returned to sender.

Returns may only be shipped directly to the Rio Perfumes  warehouse at the address below.

Returns Should be sent to:

Gifts for You and Yours,Shop C114,Grand Bazaar,Oriental Plaza,Fordsburg,Gauteng,South Africa

Please include the following information with your return:

  • Full name:
  • Street Address:
  • City:
  • Province:
  • Zip Code:
  • Country:
  • Phone Number:
  • E-mail Address:
  • Original order confirmation no. or invoice no.:
  • Reason for return:

Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Perfumania.com's error.

 

DAMAGE CLAIMS

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

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